terms and conditions
1. Bookings and Payment
All sessions must be booked in advance through Gymcatch or arranged directly with B. Reformer Pilates.
Payment is required at the time of booking or through an active membership or class pass, as applicable.
Bookings are subject to availability and are not confirmed until payment or the appropriate class credit has been successfully applied.
If a payment relating to a membership is declined, we will contact you and ask that the outstanding payment is resolved as soon as possible.
Our current session, membership and class pass prices can be found on our Pricing page. We may update our prices from time to time. Where a price change affects an existing recurring membership, members will be notified in advance.
Nothing in these Terms and Conditions affects your statutory rights.
2. Cancellations, Rescheduling and No-Shows
We operate a 24-hour cancellation policy.
If you need to cancel or reschedule a session, please do so at least 24 hours before the scheduled start time. Bookings made through Gymcatch can be managed through your Gymcatch account.
Where at least 24 hours’ notice is provided, the relevant class credit will be returned to your account, subject to the original expiry date of your membership or class pass.
Cancellations made with less than 24 hours’ notice and no-shows will result in the session being forfeited. The session will not be refunded or credited.
If B. Reformer Pilates needs to cancel a session, the affected session will be credited back to your account or rearranged with you as appropriate.
3. Arriving for Your Session
Please arrive promptly for your scheduled session.
If you arrive late, your session may need to be shortened so that subsequent sessions can begin on time.
Depending on how late you arrive, it may not be possible to conduct the session safely and the session may therefore be forfeited.
Sessions are approximately 55 minutes, unless otherwise stated.
4. Memberships
Memberships are billed automatically every 4 weeks through Gymcatch/Stripe and include four session credits per billing period, based on the membership selected.
Memberships have a minimum initial term of 3 months. After the minimum term, memberships continue on a rolling basis until cancelled.
To cancel a membership after the minimum term, please provide at least 2 weeks’ written notice by emailing emma@breformerpilates.co.uk.
Memberships cannot be paused.
Membership credits must be used within the applicable 4-week billing period and do not roll over into subsequent billing periods.
It is the member’s responsibility to book and use their credits within the relevant billing period. If you are having difficulty booking, please contact us and we will be happy to help.
Memberships are intended to provide a regular weekly session. Where a regular session time has been agreed, we will reserve that space for you, subject to these Terms and Conditions.
Unused membership credits are not refundable when a membership is cancelled, except where required by law. Any remaining valid credits may be used before their applicable expiry date.
5. Introductory Offers
Our 3 Session Intro Pass is available to new clients only and may only be purchased once per person.
Intro Pass credits must be used within 4 weeks of purchase. Any unused credits will expire after this period and cannot be carried forward.
Intro Passes are available for 1:1 and 2:1 sessions, as shown on our Pricing page.
For 2:1 sessions, each participant must have their own valid booking or credit.
6. Class Passes
Our 10 Class Pass provides 10 session credits and is valid for 4 months from the date of purchase.
Credits can be used flexibly during the validity period but must be used before the pass expires.
Unused credits cannot be carried forward beyond the expiry date.
Class passes are for the named purchaser and cannot be shared or transferred to another person unless agreed by B. Reformer Pilates.
7. 2:1 Sessions and Buddy Up
Both participants attending a 2:1 session must have a valid booking and must pay separately unless otherwise agreed.
If you would like to attend a 2:1 session but do not have somebody to attend with, you may join our Buddy Up list.
We will do our best to match clients based on factors such as availability and Reformer experience, but joining the Buddy Up list does not guarantee that a suitable match or session time will become available.
8. Gift Passes
Gift passes are valid for 6 months from the date of purchase, unless otherwise stated at the time of purchase.
Once purchased, please contact us with the recipient’s details so that we can arrange their session(s).
Gift passes cannot be exchanged for cash.
9. Studio Etiquette
Please wear comfortable clothing suitable for Reformer Pilates.
Grip socks are required for all sessions. These are available to purchase at the studio if needed.
Clients are expected to treat the studio, equipment, instructors and other clients with respect.
10. Health, Pregnancy and Participation
You are responsible for informing your instructor before participating of any injury, medical condition, pregnancy, recent surgery or other circumstance that could affect your ability to exercise safely.
Please let your instructor know if your health or circumstances change between sessions.
Where appropriate, you may be advised to obtain guidance or clearance from an appropriate healthcare professional before participating.
You should follow your instructor’s guidance during sessions and stop exercising and inform your instructor immediately if you experience pain, dizziness, unusual shortness of breath or feel unwell.
11. Equipment
Studio equipment must be used in accordance with the instructor’s guidance.
Clients may be responsible for the reasonable cost of repairing or replacing equipment where damage has been caused deliberately or through negligent misuse.
12. Personal Belongings
Please take reasonable care of your personal belongings while at the studio.
B. Reformer Pilates cannot accept responsibility for loss of or damage to personal belongings except where liability cannot lawfully be excluded.
13. Photography and Filming
By agreeing to these Terms and Conditions, clients acknowledge and consent to photography and filming taking place during sessions from time to time for content and promotional purposes.
Before publishing or sharing any photograph or video in which a client is clearly identifiable, we will verbally confirm that the client is happy for the content to be used.
If you would prefer not to be photographed or filmed at all, please let your instructor know at any time and we will respect this.
Consent to the future use of identifiable photographs or video can be withdrawn at any time by contacting B. Reformer Pilates.
14. Liability and Assumption of Risk
Clients participate in Pilates sessions at their own risk and acknowledge that Reformer Pilates involves physical exercise and carries an inherent risk of injury.
Clients are responsible for ensuring that they are fit to participate, for informing their instructor of any relevant injury, medical condition, pregnancy or change in their health, and for following the instructions and safety guidance provided by their instructor.
To the fullest extent permitted by law, B. Reformer Pilates and its instructors will not be liable for injury, loss or damage arising from the inherent risks of participation, a client’s failure to follow instructor guidance, misuse of equipment, or a client’s failure to disclose relevant health information.
B. Reformer Pilates does not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.
Nothing in these Terms and Conditions affects a client’s statutory rights.
15. Privacy
We collect and process personal information in connection with bookings, client administration, health and safety and the operation of the studio.
Information about how we collect, use and protect your personal data can be found in our Privacy Policy.
16. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time.
Where a change materially affects an existing membership or booking, we will provide reasonable notice where appropriate.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
By purchasing a membership, pass or session, or making a booking with B. Reformer Pilates, you acknowledge that you have read and agree to these Terms and Conditions.